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As Fanah we are essentially a your best option for you, as the seller, the Fanah Team promise you as shopper we We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
In most cases, we will be able to secure a full refund if you submit a return request shortly after receiving your item.
We are unable to process exchanges. To replace your item(s) with a different size, color, or item please initiate a return for a refund on the original purchase and place a new order. We apologize for any inconvenience this may cause.
If you require further assistance, please call Fanah Customer Service at +86 132-4662-8272.
Currently Fanah offers Paypal, WeChat Wallet, China UnionPay, and Alipay as payment options.
Please note: While shopping on the WeChat mobile browser, it is not possible to pay with Alipay.
If you click to view tracking on an item you have ordered, you may occasionally see the message "Tracking is currently unavailable for this item."
There are two common reasons for this to occur:
One answer: YES! if our logistics company can ships to your country.
Fanah is currently serving customers within USA/EUROPE/AFRICA/ MIDDLE EAST and many others places in the world. We are preparing to become a global platform for overseas customers in 2019-2020
Send a mail to be notified when Fanah begins shipping full internationally. Don't worry, we won't share your email address nor send you anything other than the overseas announcement - Fanah wishes!
Most products being shipped from China will arrive within 5-7 days by DHL air after placing your orders. However, some orders are slower than others since they are SEA shipments. Be sure to regularly check your tracking. Our service team monitors all shipments and follows up with sellers if an item is not moving within 3 days of the order placement. You can also submit a tracking request if you require assistance with the delivery of your item.
Yes, you may cancel your order if you act quickly, before it has been processed and shipped out by our team. To do so, head to your orders page and contact us on "Messeger" next to the item you wish to cancel. Then submit the request "I have another comment or question about this item" and let us know you wish to cancel the order.
More information about requesting help on your order can be found here.
If your item has already been sent out, then you will have to request a refund after receiving the item.
If the product is being imported internationally, then please allow 3-6 weeks for delivery. You will be notified via email in advance if this is the case.
You can track your orders and view previous orders in My Orders. Once there, you can view the details of a specific order. On the order details page, click View Tracking for the item you wish to track, and you will see detailed tracking info.
Note: Please allow 72 hours for the tracking info to appear. We allow all sellers up to 3 days to ship your items before we take action. If your item is being shipped internationally, then there is no tracking info available. You will be notified via email for all international orders.
In the event that you are unable to find your package, after it had been marked as received or delivered, you have up to 5 days to report it as missing. Beyond 5 days Fanah is no longer liable for any missing packages.
All items on Fanah are shipped BY DHL or SEA options directly from China to you, the customer. This allows for the fastest possible shipping speed. You will choose the courier company yourself with our Fanah team, so there is some variance. If no one is available at the intended shipping address when the delivery arrives, the courier may attempt to contact you at the phone number on your shipping address, or may leave the item at an appropriate pickup destination.
Easy understanding of the shipping options:
To learn more about Fanah deliveries, contact us on Messenger.