Frequently Asked Questions

Frequently Asked Questions

  • Returns 

  • As Fanah we are essentially a your best option for you, as the seller, the Fanah Team promise you as shopper we We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

  • In most cases, we will be able to secure a full refund if you submit a return request shortly after receiving your item.

  • Exchanges

    We are unable to process exchanges. To replace your item(s) with a different size, color, or item please initiate a return for a refund on the original purchase and place a new order. We apologize for any inconvenience this may cause.

    If you require further assistance, please call Fanah Customer Service at +86 132-4662-8272.

  • Is my credit card information safe?
  • Of course! We don’t store your credit card information. All payment processing is handled by PayPal and others safety online payment. The information exchange between PayPal and others online payments AND Fanah is based on secured encrypted protocols. For more information, please see our privacy policy.

 

Orders & Shipping

Why is there no tracking on my order?

If you click to view tracking on an item you have ordered, you may occasionally see the message "Tracking is currently unavailable for this item."

There are two common reasons for this to occur:

  1. Your item has not yet shipped out from Hong kong. Once the shipper ships your item, they will input a tracking number, and tracking updates will begin to show.
  2. The logistics company that delivered your item is no longer storing those tracking updates. This can happen when a significant amount of time has passed (several weeks or more) since the item was delivered. You can contact our customer service 24/7, they will guide you or provide you any information needed.

 

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